Shipping

Q: How long does shipping take? A: Shipping times vary depending on your location and the shipping method chosen. We aim to process and dispatch orders within 1-2 business days of receiving payment. Estimated delivery times will be provided at checkout based on your chosen shipping method and delivery location.

Q: Can I track my order? A: Yes, for orders shipped via courier, you will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the progress of your delivery through the courier service’s website.

Products

Q: Do you offer any guarantees on your products? A: While we make every effort to provide high-quality products, we do not offer any guarantees or warranties. However, electrical items are tested for functionality and quality assurance before being shipped to you.

Q: Are your products authentic? A: Yes, we source our products directly from reputable manufacturers and distributors to ensure authenticity and quality.

Returns

Q: What is your returns policy? A: We accept returns for damaged or defective products within 7 days of receipt. Refunds will only be issued with proof of damage or defect. Please refer to our Returns and Exchanges Policy for more information.

Q: Can I exchange a product if I change my mind? A: We do not accept exchanges for change of mind. All sales are final. However, if a product is damaged or defective, we will offer a refund or replacement, subject to our Returns Policy.

Payment

Q: When will my payment be processed? A: Payment for your order must be made in full before it is processed for shipping. We accept various payment methods, including credit/debit cards and electronic funds transfer.

Q: Is it safe to make payments on your website? A: Yes, we take the security of your payment information seriously and employ industry-standard measures to protect it. Our website is secured with SSL encryption to ensure secure transactions.

General

Q: Do you offer international shipping? A: At this time, we only offer shipping within South Africa. We do not offer international shipping.

Q: How can I contact customer service? A: You can contact our customer service team by phone, email, or through the contact form on our website. Our customer service representatives are available to assist you during regular business hours.

If you have any other questions or concerns not addressed here, please don’t hesitate to reach out to our customer service team for assistance.