At Professional Nails and Beauty Port Elizabeth, we strive to ensure your satisfaction with every purchase. Please read the following Returns and Exchanges Policy carefully before making a purchase from our store.

1. No Guarantee on Products

• While we make every effort to provide high-quality products, we do not offer any guarantee or warranty on the products sold through our store.

2. Electrical Items Testing

• Electrical items purchased from our store will be thoroughly tested for functionality and quality assurance before being shipped to you.

3. No Exchanges Accepted

• We do not accept exchanges for any products purchased from Professional Nails and Beauty Port Elizabeth. All sales are final.

4. Refunds Policy

• Refunds will only be issued in cases where the product is damaged or defective upon receipt, subject to the terms outlined below.
• To be eligible for a refund, you must provide proof of damage or defect within 7 days of receiving the product.
• Refunds will be processed back to the original payment method used for the purchase.

5. Professional Nails and Beauty Not Responsible for Courier Damage

• Professional Nails and Beauty Port Elizabeth is not responsible for any damage that may occur to products during transit by the courier.
• We strongly recommend inspecting your order upon delivery and notifying us immediately of any damage.
• Items damaged during transit by the courier will not be eligible for a refund.

6. How to Request a Refund

• If you believe your product is damaged or defective, please contact our customer service team within 7 days of receiving the item.
• To request a refund, you must provide proof of damage or defect, such as clear photographs or videos demonstrating the issue.
• Our customer service team will review your request and determine eligibility for a refund.

7. Contact Us

• If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer service team for assistance.

By making a purchase from Professional Nails and Beauty Port Elizabeth, you acknowledge and agree to abide by the terms outlined in this Returns and Exchanges Policy. If you do not agree with these terms, please refrain from making a purchase.